Performance
How much load can your service carry?​
Our cloud-hosted service runs in a load-balanced environment and is built to scale on demand. It is performance-optimized on several levels, reducing the round-trip time for acquiring licenses to a minimum, thus guaranteeing the best possible end user experience. Axinom DRM scales without limits. We even offer service capacity guarantees that you can take an advantage of. Doesn’t matter whether you need our service to deliver peak loads of 100, 1 000, 10,000, or more licenses per second - Axinom DRM can handle the load.
Check Delivering 100000 DRM Licenses Per Second article
Why do we see a delay in playing DRM manifests?​
If the issue is some delays in loading the segment files, the DRM license is being issued without any issues,
There are a few possibilities for the delay:
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If it's a live stream, it’s possible that some segments are being requested after they’ve already been deleted. In live streaming, segments are only available for a short window, and if the request is delayed, the player may attempt to load segments that no longer exist.
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Manifest and Segment Mismatch: The manifest may be updating too quickly compared to the availability of the segments. If the manifest gets updated but the corresponding segment files aren't yet available due to network delays, this can cause interruptions or delays in playback.
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Player Dropping Requests: If the segment takes too long to load, the player might drop the request. In HLS streaming, the player can do short update windows, and if the segment doesn't load in time, it could lead to playback delays.
We recommend checking the streaming settings and ensuring that segment availability matches the playback window, particularly for live streams. Additionally, optimizing the network conditions for faster segment delivery might help mitigate these delays.